Privacy Policy

ThriveMaps Privacy Policy

Last Updated: January 8, 2026
This Privacy Policy explains how CrownThrive, LLC ("CrownThrive," "we," "us," "our") collects, uses, shares, and protects personal information when you access or use ThriveMaps (the "Service").
We operate globally. Where local laws provide additional rights or requirements, we follow those non waivable rules.
1. Company Details
  • Legal Entity: CrownThrive, LLC
  • Headquarters: Gretna, Pittsylvania County, Virginia, United States
  • Email: contact@crownthrive.com
  • Help Center (ThriveSupport): crownthrivesupport.com
2. Scope
This Privacy Policy applies to personal information processed through the Service, including:
  • Our websites and web app experiences related to ThriveMaps
  • Your ThriveMaps account, boards, and public pages you publish through the Service
  • Support interactions through ThriveSupport and email
This Privacy Policy does not cover third party websites, services, or tools you may connect to ThriveMaps.
3. Definitions
3.1 Personal Information
"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person.
3.2 Customer Content
"Customer Content" means the content you submit into ThriveMaps, such as ideas, comments, votes, attachments, product names, roadmap items, and changelog entries.
3.3 Public Pages
"Public Pages" means any page or link you choose to make public or share externally through ThriveMaps.
4. What We Collect
We collect information in three ways: (a) you provide it, (b) it is collected automatically, and (c) it comes from third parties you choose to use.
4.1 Information You Provide
  • Account information (name, email address, password or authentication credentials)
  • Profile and workspace information (organization name, role, preferences)
  • Content you submit (ideas, comments, votes, uploads, labels, statuses)
  • Billing information (billing name, billing address, tax details where required)
  • Support communications (messages, attachments, and diagnostic details you choose to share)
4.2 Information Collected Automatically
  • Device and usage data (IP address, browser type, operating system, device identifiers)
  • Log data (pages viewed, features used, timestamps, referring pages)
  • Performance and error data (crash logs, debugging identifiers, reliability metrics)
  • Cookie and similar technology data (session and preference settings)
4.3 Information From Third Parties
If you connect third party tools or use third party payment processing, we may receive information from those providers, such as:
  • Payment confirmation status, transaction metadata, and subscription state
  • Integration identifiers required to connect the Service
We do not receive full payment card numbers if a third party processor handles payments.
5. How We Use Information
We use personal information to:
  • Provide, operate, and maintain the Service
  • Create and manage accounts, teams, and workspaces
  • Process subscriptions, payments, invoicing, and tax handling
  • Enable core functionality such as submissions, voting, comments, public pages, and exports
  • Provide support and respond to requests
  • Improve reliability, performance, and user experience
  • Protect against fraud, abuse, security incidents, and platform misuse
  • Comply with legal obligations and enforce our Terms of Service
  • Communicate service related notices (billing, security, policy updates, outages)
6. Legal Bases for Processing (EEA, UK, and Similar Regions)
Where required by law, we process personal information based on one or more of these legal bases:
  • Contract performance (to deliver the Service you requested)
  • Legitimate interests (security, fraud prevention, service improvements, analytics)
  • Consent (where you choose it, such as certain cookies or marketing preferences)
  • Legal obligation (tax, compliance, lawful requests)
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
  • Keep you logged in and maintain sessions
  • Remember preferences and settings
  • Measure performance and basic usage analytics
  • Help detect fraud and abuse
You can control cookies through your browser settings. Blocking some cookies may reduce functionality.
8. How We Share Information
We share personal information only as needed to run the Service and comply with law.
8.1 Service Providers
We may share information with vendors that help us provide the Service, such as hosting, email delivery, analytics, customer support systems, and payment processing.
8.2 Public Pages and Customer Sharing
If you publish Public Pages or share public links, the information you include on those pages may be visible to the public or anyone with the link.
8.3 Legal and Safety
We may disclose information if we reasonably believe it is necessary to:
  • Comply with applicable law, lawful requests, or legal process
  • Protect the rights, safety, and security of users, CrownThrive, and the public
  • Prevent fraud, abuse, or security incidents
  • Enforce our Terms of Service
8.4 Business Transfers
If CrownThrive is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
9. Data Retention
We retain personal information only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.
Retention can vary by:
  • Subscription status and plan limits
  • Your workspace settings and deletion actions
  • Legal and compliance requirements
  • Security and abuse prevention needs
When you delete content or close an account, we may keep certain records for legal, tax, fraud prevention, or audit purposes.
10. Security
We use commercially reasonable safeguards intended to protect personal information. No method of transmission or storage is fully secure.
You are responsible for keeping your login credentials confidential and for controlling access to your account.
11. International Data Transfers
CrownThrive is headquartered in the United States. If you use the Service from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
Where required, we use appropriate safeguards for cross border transfers.
12. Your Privacy Rights
Your rights depend on where you live.
12.1 Access, Correction, and Deletion
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal limitations.
12.2 Objection and Restriction
In certain regions, you may object to processing or request restriction of processing.
12.3 Data Portability
In certain regions, you may request a copy of your personal information in a portable format.
12.4 Consent Withdrawal
Where we rely on consent, you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
12.5 How to Submit a Request
Email us at contact@crownthrive.com. We may need to verify your identity and your authority for the workspace.
13. US State Disclosures
Some US privacy laws require additional disclosures.
13.1 Categories of Information
We may collect identifiers (such as name and email), internet or network activity data (such as usage logs), and commercial information (such as subscription status and transaction metadata).
13.2 Sale and Sharing
We do not sell personal information in the traditional sense. If laws define certain analytics or advertising practices as "selling" or "sharing," we will honor applicable opt out requirements where relevant.
14. Children’s Privacy
The Service is not directed to children and is intended for users who are at least the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us at contact@crownthrive.com.
15. Customer Content and Workspace Responsibilities
If you operate a workspace, you are responsible for the content you collect through ThriveMaps, including how you publish Public Pages.
You should avoid submitting sensitive personal information unless necessary. If you submit sensitive data, you do so at your own risk and must ensure you have a lawful basis to do so.
16. Automated Decision Making
ThriveMaps may use automated systems for spam prevention, abuse detection, and platform security. We do not use ThriveMaps to make decisions that produce legal or similarly significant effects solely by automated means without human involvement.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to provide notice through the Service or by email.
Continued use of the Service after the effective date of an update means you accept the updated Privacy Policy.
18. Contact
For privacy questions, requests, or complaints:
  • Email: contact@crownthrive.com
  • Help Center: crownthrivesupport.com
  • Headquarters: Gretna, Pittsylvania County, Virginia, United States